Payments and Shipping

There is no need to pay before sending in your equipment for upgrade or repair. We will advise when payment is required and this is usually just before we start any upgrade or repair work.

We accept the following methods of payment.

Bank Transfer

Please advise with your order if you wish to use this method and we will send you payment details by email.

PayPal and Card Payments

If you order through eBay you must use PayPal for payment. You can also choose this method for other orders. Please advise us of your PayPal email and we will send you a PayPal invoice. For transactions outside eBay we will add a non-refundable fee of 3% for PayPal payments. This invoice can be paid by Card or PayPal account. Note our eBay prices have all fees added to the amount.

Shipping and Packaging

When sending any item to Fidele please pack them well and bear in mind that the packaging you send it in will be used for return shipping. So it has to survive twice through the shipping system.

Please do not use Yodal or Hermes as a carrier they are not reliable for deliveries in this area.

Use a twinwall box or two boxes one inside the other. Allow at least 3" all around and pack this with bubble wrap or similar. Assume the carrier is going to drop your box.

Suitable shipping boxes can be purchased from here.

Return Shipping Details

For small packages (usually up to 2kg) we will use Royal Mail Special Delivery, unless for some reason the contents are valued below £50.00 where we will use '1st Class Signed For'.

For larger packages we use a shipping agent. The package will be sent using a fast 2-4 day service and will include insurance for our estimate of total replacement. That is the approximate cost of buying a second hand item (eBay) plus the cost of any upgrade.

We can arrange collection using our service but at extra cost of course. If you would like us to arrange collection you must still pack the item as advised above. Let us know the size and weight and we will advise the costs and arrange as required.

Our shipping address for all items is:

Fidele Audio, Sornhill Cottage, Sornhill, Galston, KA4 8NF.